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Skills You’ll Gain

Change Management Team Management Communication Collaboration Emotional Intelligence

What You’ll Learn

  • Describe Kotter’s Eight Step Process recommended for implementing change successfully
  • Outline Lewin’s model of change and discuss its limitations
  • Identify the factors a leader or manager can employ to promote change
  • Discuss the underpinnings of resistance to change and how to overcome it
  • Discuss other models of change management (ADKAR, GE CAP, Cisco Change Roadmap)
  • Understand strategic change and mastering a changing environment
  • Describe how managers must handle people–subordinates, peers, superiors, and customers–to achieve goals
  • Discuss the role of emotional intelligence (EI) in managing
  • Distinguish between managers and individual contributors as well as the various types of organizational structures
  • Describe the process of hiring, training, and developing employees and memorize key HR laws
  • Support an empowered team and promote high employee performance
  • Modify communication strategies to be successful in small and large groups
  • Devise a strategy for working effectively in remote settings, including in telework settings
  • Explain the ways that power can be used in a negotiation, and how power can be gained from different sources
  • Identify different behaviors which can pose challenges to a negotiation and may cause impasses
  • Apply the concepts of negotiation to two real-world scenarios
  • And much more

Prove your skills! When you finish this course, you’ll get a certificate of completion to show your current boss and future employers your commitment to keeping your knowledge up-to-date.

Course Overview

Successful managers know the importance of building strong relationships with their team members. This online certificate program equips new and experienced managers with the skills and resources necessary to foster strong connections, lead change and resolve potential conflicts. Managers will learn practical ways to better coach and motivate their teams, whether operating in an in-person office or remote work setting.

Skill level: Beginner

Learning Format

Through interactive exercises, videos, self-assessments, and case studies, the self-paced courses included in this certificate provide opportunities to practice and apply key management skills.

Courses Included in This Certificate

About Our Learning Partner

This course is hosted by our approved learning partner, MindEdge, whose mission is focused on helping adults learn the fundamentals and master the skills needed to succeed personally and professionally.

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