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Journal of Service Management, 35(3)
Journal of Social Marketing, 14(2)
Psychological Methods, 29(2)
Qualitative Market Research, 27(2)
Service Industries Journal, 44(7/8)
Academy of Management Review, 49(2)
American Economic Review, 114(5)
Control of Business Relationships, Book
International Journal of Bank Marketing, 42(3)
Journal of Applied Psychology, 109(5)
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