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Managing Service Quality, 17(2)
Marketing Intelligence & Planning, 25(2)
Marketing Theory, 7(1)
MIS Quarterly, 31(1)
Psychology and Marketing, 24(4)
Quantitative Marketing and Economics, 5(1)
Service Industries Journal, 27(2)
Sloan Management Review, 48(3)
Strategic Management Journal, 28(5)
Supply Chain Management, 12(2)
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