![[Emotional Connections] Products That Link Us to Our Roots](https://www.ama.org/wp-content/uploads/2021/08/handmade-soap.jpg?resize=1360%2C550 "[Emotional Connections] Products That Link Us to Our Roots")
Consumers are increasingly seeking products that are local, made by individually identified people, traditional, or remind them of their childhood and family growing up. This is evidenced by the ever-increasing popularity of farmers markets, hand-cut soap, artisanal bread, the locavore movement, and the return to familiar grocery brands during the COVID-19 pandemic. Locally rooted microbreweries, for example, were at the forefront of this renaissance of artisan, indie, and craft production. In 2019, craft beer accounted for 13.6% of total U.S. volume sales, a 4% increase even while overall beer sales dropped by 2%. Similar trends can be found beyond the food and beverage sector. They are surprising given modern society’s aspirations to globalize, automate, and digitize.
Why do we observe this now and what drives these shifts in demand? A recent Journal of Marketing study suggests that it is consumers’ need to feel grounded—which we define as a feeling of emotional rootedness. We argue that the dual forces of digitization and globalization have made our social and work lives become increasingly virtual, fast-paced, and mobile, leaving many consumers feeling like trees with weak roots at risk of being torn from the earth. Marketers can cater to the need to feel grounded by offering products that help consumers connect to place, people, and past.
A series of studies involving thousands of participants across the U.S. and Europe shows that groundedness increases product attractiveness and consumers’ willingness to pay. Our research also points out how marketers can strategically leverage groundedness for their products (e.g., by emphasizing local origin or by choosing traditional product designs). Marketers can also improve their targeting by identifying consumers with a higher need for groundedness. We conducted a survey with a representative U.S. consumer panel. Our idea is that consumers whose everyday work and lives are more affected by major trends like digitization, urbanization and global change will also experience a higher need to feel grounded. Indeed, we found higher levels in need for groundedness with consumers who perform a lot of desktop work at their computer; who have a higher socio-economic status; who more strongly perceive COVID-19 to have put their life in a state of flux; and who indicated living in a big city. These consumers were also more interested in purchasing products that connect them to their place, people, and past.
Feelings of groundedness are not only relevant for business; they are also important for consumer welfare. In particular, our studies show positive psychological downstream effects of groundedness on consumers’ happiness and feelings of strength and stability. For example, participants who felt more grounded from the use of local rather than nonlocal apples in a homemade pie also reported feeling stronger, safer, more stable, and better able to withstand adversity. Consistent with the notion of being securely anchored and having a strong foundation, feeling grounded improves self-perceptions related to resilience.
Feelings of groundedness are thus worthy of both managers’ and policy makers’ attention. Products are more attractive when they provide consumers with the feeling of groundedness; for example, because they are locally made (connected to place), by producers we can relate to (connected to people), and according to traditional methods (connected to the past). Marketers can leverage groundedness by adapting their marketing mix accordingly and strategically target customer segments with a higher need for groundedness. Policy makers should consider groundedness as a driver of consumer well-being, a topic that becomes ever more acute in a time that is fast-paced, digital, and marked by changes that can make consumers feel adrift in the world.
Read the authors’ slides for sharing this material in your classroom.
From: Isabel Eichinger, Martin Schreier, and Stijn M.J. van Osselaer, “Connecting to Place, People, and Past: How Products Make Us Feel Grounded,” Journal of Marketing.
Go to the Journal of Marketing
Isabel Eichinger is a doctoral candidate, WU Vienna University of Economics and Business, Austria.
Martin Schreier is Professor of Marketing, WU Vienna University of Economics and Business, Austria.
Stijn M.J. van Osselaer is SC Johnson Professor of Marketing, Cornell University, USA.